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BlackBerry® Enterprise Service 10

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Trusted Contributor
Posts: 146
Registered: ‎08-18-2010
My Device: Z10
My Carrier: Vodafone.de
Accepted Solution

Unfortunately, work Space MGR has stopped

Hi there,

 

I successfully configured UDS and was able to create user with a work space profile etc.

Then I created the user and could successful activate the BES10 Client on an Android device.

 

It Installed me three apps:

 

BES10 MGR (Work Space Manager)

Work Connect (Work Space)

DocsToGo

 

But since successful installation of the Work Space Manager I receive each 30 seconds the message: "Unfortunately, work Space MGR has stopped" on my device

 

And sometimes there is a message saying:

Server is authorizing Work Space to run on your device.

Please Allow at least 30 seconds before launching.

 

I have theseted UDS on two different devices GalaxyS2 and GalaxyS3 and on both devices I have the same situation.

 

Has anybody any idea what can cause this situation?

 

Regards,

Hape

Trusted Contributor
Posts: 146
Registered: ‎08-18-2010
My Device: Z10
My Carrier: Vodafone.de

Re: Unfortunately, work Space MGR has stopped

Solved:

 

issue was caused because the Server needs a direct access to: 216.9.242.246 over TCP port 443.

 

After granting the access the Work Space MGR did not crashed anymore.

 

Regards,

Hape