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BlackBerry® Enterprise Service 10

New Contributor
Posts: 3
Registered: ‎01-04-2011
My Device: Blackberry 9780
My Carrier: T-Mobile

Upgrade to BES 10.1 from 10

Stepped through the upgrade process of 10.0 to 10.1 last evening.


Server:  Windows 2008 R2

SQL Server 2008 R2


The installation/upgrade stepped all the way through the process until the final stage.  


I then get an error like this:  "An error occurred during the installation process and the Blackberry Enterprise Service 10 software installation did not complete.  For more information, check the installation log files on the comptuer....


When I go back to Setup.exe, it tries the final stage of the install again and I get the same error back.


When checking the setup log, its enormous and I don't know where to start.  


I'm seeing errors like this in the log however...


"CWebRequestWrapper::RetrieveData: Failed to retrieve data. Error status code [500]."

"CRestApiWrapper::GetUserProperties: Failed to retrieve the user account's properties. name: [ubi], type: [1], return: [486003]."

"CUbitexxCoreConnectionDC::CheckCore: Unable to pass the authentication check."


Any insight is greatly appreciated.



Super Contributor
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Upgrade to BES 10.1 from 10

I'd suggest calling BlackBerry Tech Support. Their installers are notoriously cranky and very difficult to troubleshoot without assistance.

The whole 10.0 -> 10.1 process is a complete pooch-screw IMO, I just ended up installing a new 10.1 server and am in the process of reactivating everyone on the new environment.
BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a