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BlackBerry® Enterprise Service 10

New Member
Posts: 1
Registered: ‎10-29-2013
My Device: Blackberry Z10
My Carrier: T-Mobile

Using Z10 on Blackberry Enterprise Server

Hi everyone, at our company we use a mixture of Bold 9000's and Torch 9800's and to configure these we use Blackberry Manager (which I believe is the Blackberry Enterprise Service?)


Anyway, I have just purchased a Z10 as a test device but the Manager doesn't recognise that it is plugged in. I've got the feeling the Manager software is too old so I'm wondering:


a) Is there a cost to upgrading the BES? (I don't recall us having a cost for our current version)

b) Can i upgrade straight to the latest version?

c) Will our older devices work on this version?


Any advice at all will be greatly appreciated. Thank You



Posts: 94,742
Likes: 24,446
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Using Z10 on Blackberry Enterprise Server

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I will ask a moderator move this thread to the BES 10 section of the forum.

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Posts: 32,140
Registered: ‎06-25-2008
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Re: Using Z10 on Blackberry Enterprise Server

BES 4.1.4 is most likely BlackBerry Professional Server whcih was free. Only BES 10 supports BB10 devices


You can update it to BES express for free and also for the Z10 you can install a trial of BES 10 whcih is free and the user CALs are only about 19 dollars per user per year at the moment which you have to buy after trial is over.


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