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BlackBerry® Enterprise Service 10

New Contributor
Posts: 3
Registered: ‎06-05-2012
My Device: Bold 9930
My Carrier: Sprint

WAV attachments not playing on Bold 9930

We are running BES Express 5.0.1 on Server 2003 Std.


Recently a user upgraded from a Bold 9650 to Bold 9930 and WAV attachments (voicemails) will no longer download. The message is "unsupported format." We have six other BB handheld users with various models (this is our first 9930) that can listen to their voicemails OK.


I've read that the server itself must be able to play the file.... FYI Our server does NOT have an audio card but it doesn't keep the other six BlackBerry devices we have from playing WAVs. I shouldn't have to install an audio card just to make the Bold 9930 happy should I?


I did follow the suggestions here but no joy.


Any help is appreciated!