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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 7
Registered: ‎03-02-2013
My Device: Z10
My Carrier: WIND

Wind mobile - Z10, Exchange, hosted

Hi all, 

I just picked up a brand new BB Z10 on Wind mobile yesterday.  They just launched it, and I just set up my hosted account for Exchange 2010.  On the Exchange side for me services, everything is up and running great.  My outlook mailboxes and webmail etc. run like a dream and it has been thoroughly tested with the support from my host provider as well.  I took this solution as a temporary measure to test out the Z10's environment before I commit to a new exchange server at my office and mobile fusion, for those interested.

Following that, I try to set up the z10 with a "Work account" ('BES' enterprise activation), and no love.  It cannot contact the server.  Wipe and reset phone?  Nothing.  Test multiple options besides the defaults (SSL ports and so on).  Nothing.  Check exchange connection instead of BES activation?  Same issue.  So it seems that the network, or the device, refuses exchange connection (Wifi and 4g).

Being a blackberry afficianado, I head over and update my copy of desktop manager.  I quickly find out that it doesn't use DSM, but rather blackberry link.  No worries, I install blackberry link and attempt to back up the phone before doing some of my old tricks (enterprise activation via DSM, restore phone via software etc.).  Well, the back up fails EVERY TIME, so I restart my computer and the phone.  On log in on my computer?  Blue screen of death on NETIO.sys.  Directly related to the blackberry link application, I removed the software from startup list, and uninstalled it.  Attempts to reinstall and launch the software again cause immediate blue screen.

I'm on the line with the mobile provider now to attempt resolution, but do any of you have ideas?  I would consider myself a blackberry and blackberry enterprise expert and I am at a loss as to how this is such a mess.

Any information you require to assist will be provided quickly and accurately.  If you are having similar issues with you Z10 / clients, please let me know as well.

 

If thre is are other posts regarding this, please direct them here / direct me there but my searches didn't return any values correlating to this.  

Cheers,

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Wind mobile - Z10, Exchange, hosted

Hello browningit

 

Welcome to the forums. 

 

Sorry to hear about your issues. I would suggest you ask your mobile network provider to escalate your case to BlackBerry so that logs can be gathered and proper investigation can take place. The BlackBerry Link software should not be causing your computer to produce a blue screen error. 

-SR

 

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New Contributor
Posts: 7
Registered: ‎03-02-2013
My Device: Z10
My Carrier: WIND

Re: Wind mobile - Z10, Exchange, hosted

Hi SmoothRider, 

 

I have tracked and traced all issues related to the connection issues I was having, and will detail it in a later post when I have the patience to write it all out.

 

Further to your message however, the Blackberry Link sofrware is indeed a culprit in causing BSOD's on my computer, and was tested to be such.  I have posted a topic directly related to that matter elsewhere, as well fired a message to @blackberryhelp on twitter to make them away of it too.

 

More to come later.

 

Cheers,