05-15-2009 09:37 AM
I had the same problem. Uninstall an reinstall was needed to get ik working again. After I changed the LDAP properties it failed again. Then I found this: Unable to administer the BlackBerry Administration Service after using the BlackBerry Server Configu...
It worked for me.
05-16-2009 01:26 PM
05-17-2009 06:46 PM
Yes, I uninstalled the prior install first.
I thought I read someplace that RIM has been running this version for over a year. If that's the case I find it hard to believe they didn't run into this before, and fix it before they released version 5.0.
05-18-2009 01:26 PM
This issue has been identified by Research In Motion support team and is being actively investigating for root cause, workaround/possible fix.
We will update the post with the KB article as soon as we have updates.
05-18-2009 04:36 PM
05-20-2009 12:57 AM
I had the same problem. Fresh install, ran through the install without any problems but couldn't log into the admin service. BBAS logs contain messages that say "getAuthenticationCredentialsLocal stored password could not be decrypted" and "javax.crypto.IllegalBlockSizeException: Input length must be multiple of 8 when decrypting with padded cipher".
Run the basUtility tool as explained in KB18161 (just do step 1 and step 2) and look at the output. If it's not a multiple of 8 characters, the password you used isn't going to work. Try a different password until you come up with something that generates a multiple of 8 characters and doesn't start with a 'minus' sign. Now do the rest of the steps in KB1861.
If you're using the same account to run the Windows services (control panel - administrative tools - services), make sure you update the credential there to match.
This works for me, it may help someone else.
PS: RIM, I cannot believe this actually passed testing!