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BlackBerry® Enterprise Service 10

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Posts: 17
Registered: ‎10-02-2008
My Device: Not Specified
Accepted Solution

Work Email Missing After Enterprise Activation

Hi All,


I'm missing somthing here... of course this has to happen with the boss's new Z10 the day before my vacation!


I did an enterprise activation through accounts/email, calendar and contacts.  Enterered the Enterprise Activation Password.  A work area was created and the process appeared to complete properly.


However, there is no email associated with that account under Hub, nor is the account listed in the Hub settings.


Have done a battery pull and re-activated the account without success...


What have I done wrong?


Thanks for any help.





Super Contributor
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Work Email Missing After Enterprise Activation

Assuming you are activating against BES10, did you configure an email profile and then associate this with your boss' account?


If you did setup and assign the email profile, did your boss enter his email password at the end of the activation process? If not, it won't setup the email account and after a while it will stop asking.

BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a
Posts: 17
Registered: ‎10-02-2008
My Device: Not Specified

Re: Work Email Missing After Enterprise Activation

Thanks... I totally missed the email profile step... Grrr!