Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Contributor
Posts: 17
Registered: ‎10-02-2008
My Device: Not Specified
Accepted Solution

Work Email Missing After Enterprise Activation

Hi All,

 

I'm missing somthing here... of course this has to happen with the boss's new Z10 the day before my vacation!

 

I did an enterprise activation through accounts/email, calendar and contacts.  Enterered the Enterprise Activation Password.  A work area was created and the process appeared to complete properly.

 

However, there is no email associated with that account under Hub, nor is the account listed in the Hub settings.

 

Have done a battery pull and re-activated the account without success...

 

What have I done wrong?

 

Thanks for any help.

 

Cheers,

Ken

 

Super Contributor
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Work Email Missing After Enterprise Activation

Assuming you are activating against BES10, did you configure an email profile and then associate this with your boss' account?

 

If you did setup and assign the email profile, did your boss enter his email password at the end of the activation process? If not, it won't setup the email account and after a while it will stop asking.

----------
BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a
Highlighted
Contributor
Posts: 17
Registered: ‎10-02-2008
My Device: Not Specified

Re: Work Email Missing After Enterprise Activation

Thanks... I totally missed the email profile step... Grrr!