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New Contributor
Posts: 4
Registered: ‎05-15-2014
My Device: iPhone 5s
My Carrier: Vodafone

Work connect crashes on iOS after connecting

Suddenly after actualisation of newest version on iPhone I can still login to work connect and the app starts to download all emails and so on. After some seconds the app crashes without error. Black screen and then home screen. Reinstallation didn't help. Anybody an idea?
New Member
Posts: 1
Registered: ‎05-22-2014
My Device: iPhone 5s
My Carrier: Verizon

Re: Work connect crashes on iOS after connecting

Hi,

 

All I can say is that my 60% of our iPhones are crashing to desktop due to this bug.  BB technical support tells me it is Apples problem after days of no communication.  I don't belive them.   We had one iPhone 5c it had the problem when none of the others were, so we upgraded to 5s.   Now most of our iPhone 5s with 16 GB exhibit the issue.   I have a 64GB unit and it does not exhibit the issue.

 

I'm about ready to dump black berry for good.

 

Steve DeLong, CIO SCCMHA

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Work connect crashes on iOS after connecting

how much free memory does the device have?

 

What version of ios and work connect?

 

What version BES?

 




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New Contributor
Posts: 4
Registered: ‎05-15-2014
My Device: iPhone 5s
My Carrier: Vodafone

Re: Work connect crashes on iOS after connecting

I have 5.9 GB Free space. iOS 7.1.1, Work connect 10.0.1, BES 10.3.4.111 means all programs have the latest updates. Crash report is titled with low memory anyway.
New Contributor
Posts: 4
Registered: ‎05-15-2014
My Device: iPhone 5s
My Carrier: Vodafone

Re: Work connect crashes on iOS after connecting

Pressed accept as solution by accident, sorry.
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Work connect crashes on iOS after connecting

[ Edited ]

is there a setting to only download for 30 days instead of all emails?

 

I am wondering if this would help or not

 

 

Also i have seen some issues with many devices on EAS that with a corrupt itme it will prevent it from working.

if you cant do a mail box move in Exchange ( i never tried on another mail platform) which will do the same thing as below

 

maybe try this just to be sure

 

Start with this.



In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.






 then in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next


save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries.


close outlook and any word files, open outlook back up after 15 seconds.

Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.

 




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New Contributor
Posts: 4
Registered: ‎05-15-2014
My Device: iPhone 5s
My Carrier: Vodafone

Re: Work connect crashes on iOS after connecting

Sorry can't follow you. What you mean with EAS and corrupt itme? Can't replace iPhone battery. Using exchange and have set sync of emails for about 3 days only.
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Work connect crashes on iOS after connecting


Nuerz wrote:
Sorry can't follow you. What you mean with EAS and corrupt itme? Can't replace iPhone battery. Using exchange and have set sync of emails for about 3 days only.

I have seen a corrupt items in Contacts and Calendar affect things. doing that fix or moving the mailbox to a different mail store fixes it most of the time.

 

You need to do this in outlook, instead of pulling battery do a full restart of device ( i wrote that for the older BlackBerry devices)

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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Contributor
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Re: Work connect crashes on iOS after connecting

[ Edited ]

Hi,

I'm having the same issue on an iphone 5s with one particular user. It works ok for a few minutes, then crashes out back to the homescreen. Here is what I have tested.

 

-Tried a test mailbox and another user mailbox, and they were both fine.

-Tried setting to just sync the messages (no contacts or calendar), same issue

-Tried moving mailbox to another mail store (to see if corrupt messages were found), same issue

-Tried setting to download just one day mails, same issue

 

Logs from iphone configuration utility:

Sep  9 16:05:46 user-iPhone medialibraryd[97] <Warning>: {MediaLibrary} [MediaLibraryService] Cancelling any active or suspended import operations in progress for process backupd (process ID = 229)
Sep  9 16:05:46 user-iPhone medialibraryd[97] <Warning>: {MediaLibrary} [MLWriter] Cleaning up any remaining transactions for ended process backupd (process ID = 229)
Sep  9 16:05:47 user-iPhone kernel[0] <Debug>: launchd[243] Container: /private/var/mobile/Applications/A7CB4934-8FDC-41FC-A7CB-98AF7C7F1197 (sandbox)
Sep  9 16:05:47 user-iPhone BB_Work_Connect[243] <Warning>: Now in FIPS mode
Sep  9 16:05:47 user-iPhone BB_Work_Connect[243] <Warning>: Adapt built on Aug 13 2014 at 11:30:18 (RELEASE_S 12751)
Sep  9 16:05:47 user-iPhone BB_Work_Connect[243] <Warning>: Device...........: iPhone
Sep  9 16:05:48 user-iPhone backboardd[31] <Error>: HID: The 'Passive' connection 'BB_Work_Connect' access to protected services is denied.
Sep  9 16:05:48 user-iPhone BB_Work_Connect[243] <Error>: UGP: Expired at 2014-09-08 13:06:17 +0000, it is now 2014-09-09 15:05:48 +0000
Sep  9 16:05:52 user-iPhone mdmd[244] <Notice>: (Note ) MDM: mdmd starting...
Sep  9 16:05:52 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Looking for managed app states to clean up
Sep  9 16:05:52 user-iPhone profiled[245] <Notice>: (Note ) profiled: Service starting...
Sep  9 16:05:52 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Network reachability has changed.
Sep  9 16:05:52 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Network reachability has changed.
Sep  9 16:05:52 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Push token received.
Sep  9 16:05:52 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Received push notification.
Sep  9 16:05:52 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Polling MDM server https://ie.bbsecure.com/SXXXXXXXX/ios/mdm/2 for next command.
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Attempting to perform MDM request: DeviceInformation
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Command Status: Acknowledged
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Polling MDM server https://ie.bbsecure.com/SXXXXXXXX/ios/mdm/2 for next command.
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Attempting to perform MDM request: InstalledApplicationList
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Handling request type: InstalledApplicationList
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Command Status: Acknowledged
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Polling MDM server https://ie.bbsecure.com/SXXXXXXXX/ios/mdm/2 for next command.
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Sep  9 16:05:53 user-iPhone mdmd[244] <Notice>: (Note ) MDM: Server has no commands for this device.
Sep  9 16:05:54 user-iPhone BB_Work_Connect[243] <Warning>: Comparing current vpn settings with settings in cache.
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: there is no list for vpnEnabledApps
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Error>: unable to open state file for reading
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Error>: vpn: Calling rim_logon(host=ie.bbsecure.com port=443 domain=/SXXXXXXXX, settings=) with 60 second timeout... PID:F3  TID:27C5000
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: [WARN] - mux_logon: logging into secure workspace (version=1.1.0.65-)
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Error>: Replaced_SCNetworkReachabilitySetCallback. Set target 0x14e317a0: cb=0x169ff9, release=0x0, retain=0x0, info=0x14eeb4b0
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Error>: SCNetworkReachabilityScheduleWithRunLoop: target=0x14e317a0 is now scheduled on runloop=0x14d5d490
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: DUA: zero reachability due to unconnected VPN
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: DUA: zero reachability due to unconnected VPN
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: DUA: zero reachability due to unconnected VPN
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.197 | adamAppDelegate | application:didFinishLaunchingWithOptions: @ 596 | Work Connect: Version 1.0.12776.238
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.230 | AdamSyncQueue | setInitialSyncComplete: @ 324 | NO - Reset Account Sync Flag & Sync Queues
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.232 | AdamSyncQueue | initializeSyncDictionary @ 146 | Sync Dictionary Initialized:
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.240 | AdamSyncQueue | cancelAllOperations @ 697 |
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.242 | AdamSyncQueue | resetFolderSyncQueuesDictionary @ 686 |
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Error>: Missing Device Details URL
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: Comparing current vpn settings with settings in cache.
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: there is no list for vpnEnabledApps
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.271 | adamAppDelegate | applicationDidBecomeActive: @ 1382 |
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.273 | adamAppDelegate | applicationDidBecomeActive: @ 1490 | Remote Notifications: Registering
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: DUA: zero reachability due to unconnected VPN
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: DUA: zero reachability due to unconnected VPN
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Warning>: DUA: zero reachability due to unconnected VPN
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Error>: Server: https://ca.swsmanager.bbsecure.com
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.345 | adamAppDelegate | application:didRegisterForRemoteNotificationsWithDeviceToken: @ 1931 | Remote Notifications: Received Token c20229e83660b0a6e27adb342f80a314e11a624ff3bb74c7e8145c425c0cceba
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.425 | AdamSettingsManager | populatePropertyDictionary @ 1169 | Attempting to populate property dictionary with context: <NSManagedObjectContext: 0x14edb050>
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.455 | adamAppDelegate | registerADAMMail:retentionDays:initialRegistration:isDelete: @ 1802 | Remote Notifications: Server Registration with c20229e83660b0a6e27adb342f80a314e11a624ff3bb74c7e8145c425c0cceba
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Error>: SCNetworkReachabilityScheduleWithRunLoop: Update schedule of target=0x14ddbf90 before it was created, adding to outside of our control
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.467 | AdamSyncQueue | setInitialSyncComplete: @ 324 | NO - Reset Account Sync Flag & Sync Queues
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.469 | AdamSyncQueue | initializeSyncDictionary @ 146 | Sync Dictionary Initialized:
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.477 | AdamSyncQueue | cancelAllOperations @ 697 |
Sep  9 16:05:55 user-iPhone BB_Work_Connect[243] <Critical>: 2014-09-09 16:05:55.478 | AdamSyncQueue | resetFolderSyncQueuesDictionary @ 686 |
Sep  9 16:05:55 user-iPhone ReportCrash[246] <Notice>: ReportCrash acting against PID 243
Sep  9 16:05:56 user-iPhone ReportCrash[246] <Notice>: Formulating crash report for process BB_Work_Connect[243]
Sep  9 16:05:56 user-iPhone com.apple.launchd[1] (UIKitApplication:com.blackberry.workconnect[0x4885][243]) <Warning>: (UIKitApplication:com.blackberry.workconnect[0x4885]) Job appears to have crashed: Abort trap: 6
Sep  9 16:05:56 user-iPhone backboardd[31] <Warning>: Application 'UIKitApplication:com.blackberry.workconnect[0x4885]' exited abnormally with signal 6: Abort trap: 6
Sep  9 16:05:56 user-iPhone ReportCrash[246] <Notice>: Saved crashreport to /var/mobile/Library/Logs/CrashReporter/BB_Work_Connect_2014-09-09-160555_user-iPhone.ips using uid: 0 gid: 0, synthetic_euid: 501 egid: 0
Sep  9 16:05:57 user-iPhone mdmd[244] <Notice>: (Note ) MDM: mdmd stopping.
Sep  9 16:06:03 user-iPhone profiled[245] <Notice>: (Note ) profiled: Service stopping.

Contributor
Posts: 20
Registered: ‎10-12-2011
My Device: BES10 on 10.2
My Carrier: O2

Re: Work connect crashes on iOS after connecting

This started working again when I changed the client to only download 1 days emails. My theory is that a mail caused the problem. This mail was flagged for follow up.