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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 5
Registered: ‎08-22-2014
My Device: Z10
My Carrier: Vodafone

WorkSpace "Cannot establish Workspace" with 3G/4G

Hi Folks,

i have a hudge problem concerning our Blackberry infrastructure with Android.
We are using BES10 with Secure WorkSpace on Android Devices ( Galaxy & Note 10.1).

The Problem is, that we often gets the Error "Could not establish WorkSpace" und the connection symbol changes vom green to red.
You have to click away the error message und suddenly the connection is established again and the symbol went green again.

On my Tablet ( without a Simcard, only Wifi) there is not Error.

Can anyone help me or give me a hint?

Thanks Chris

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: WorkSpace "Cannot establish Workspace" with 3G/4G

Hi,

 

From what you've described, it's an issue with your carrier as you say the wifi connection is fine.

 

Do all devices use the same carrier?

Have you tried using a SIM from a different carrier?

Don't forget to hit like if I resolved your issue! Smiley Happy
New Contributor
Posts: 5
Registered: ‎08-22-2014
My Device: Z10
My Carrier: Vodafone

Re: WorkSpace "Cannot establish Workspace" with 3G/4G

No i havent. I would like to know if someone else using BB Workspace on Android and have no Problems?

 

All devices are Vodafone Germany. Is there someone using the same inviroment with another provider with no problems?

Super Contributor
Posts: 278
Registered: ‎04-01-2008
My Device: Z30

Re: WorkSpace "Cannot establish Workspace" with 3G/4G

You should raise the issue with BlackBerry support to see if they can reproduce. They have access to SIMS for all carriers.

Don't forget to hit like if I resolved your issue! Smiley Happy