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BlackBerry® Enterprise Service 10

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Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom
Accepted Solution

Workspace: Installing Apps from BlackBerry World (Work)

Hi,

i have implenented the App BlackBerry Work Drive at our BDS, and assigned the software configuration to me. I can see the App on my Z10 (BlackBerry World - Work) , but when i am want to download it the button changes to dark green (activated) but the download doesnt start.

Maybe there is something missing but i cant see it, also i cant see a problem at the server.

Forums Advisor III
Posts: 1,463
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: Workspace: Installing Apps from BlackBerry World (Work)

That used to be a problem with 10.0, but for me, it is sorted with BDS 10.1 and Device OS 10.1. Are you on the latest versions?
Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom

Re: Workspace: Installing Apps from BlackBerry World (Work)

The Server is on the latest version (10.1) but my device has still the version 10.0.10.99. Our Carrier (vodafone) hasnt made the Version 10.1 aviable yet for the Z10.

Forums Advisor III
Posts: 1,463
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: Workspace: Installing Apps from BlackBerry World (Work)

Then I guess an upgrade of the device OS helps. Have actively scanned for OS upgrades?

Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom

Re: Workspace: Installing Apps from BlackBerry World (Work)

Scanned just after i wrote my comment to your first post...no update.

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: Workspace: Installing Apps from BlackBerry World (Work)

Maybe you have to wipe the whole device:
http://www.blackberry.com/btsc/KB33705
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Find more information about Enterprise Mobility Management at EMMAdmin.com
Contributor
Posts: 25
Registered: ‎04-27-2010
My Device: Z10, Z30, Classic
My Carrier: telekom

Re: Workspace: Installing Apps from BlackBerry World (Work)

After i made a Security Wipe the Installation worked. Thx

Contributor
Posts: 10
Registered: ‎08-22-2013
My Device: Z10
My Carrier: BELL

Re: Workspace: Installing Apps from BlackBerry World (Work)

I have the same issue right now, I managed to publish the application i want on the App world (Work) the apps (RSA SecurID by the way)shows on list but the icon is missing and when trying to install it says "Network Error". I have perform a wipe on the device and reactivated and still the same problem. It's acting like the device doesn't have internet acces trough the works space, does the server it self need internet access?