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BlackBerry® Enterprise Service 10

New Contributor
Posts: 4
Registered: ‎08-10-2013
My Device: Z10
My Carrier: Vodafon
Accepted Solution

Z10 cannot receive mails

Hi all,


I have a problem here with activating Z10


We are using BES 10.1.1 with a Dominio Traveler 9. I could activate 5 devices Z10 and two Q10 without any problem.


But with two user I cannot get an Z10 running. Their device is getting activated and I can see them in the BES. But they are not receiveing any mails nor they can send some.


I checked the persondocument and all settings are similar to the working ones, but after 6 or 8 activiation attempts, the result is always the same.


What can I do or check to find the problem?





Trusted Contributor
Posts: 160
Registered: ‎10-02-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 cannot receive mails

Access the Traveler URL from a computer and have the user sign in.  If there is an issue with an ActiveSync device, it will show there.

Regular Contributor
Posts: 86
Registered: ‎07-21-2011
My Device: BlackBerry Passport
My Carrier: Globe

Re: Z10 cannot receive mails

I encountered this issue, and it seems the users have a huge mailbox. I just did a maintenance on their mailbox and activate again, waited longer though before emails starts pushing in.

New Contributor
Posts: 4
Registered: ‎08-10-2013
My Device: Z10
My Carrier: Vodafon

Re: Z10 cannot receive mails

Ok thanks all,


I tried it and checked it and found out, that the internetpasswort was no consistent over all replicas. Therefore we run into that passwort error.



Now it is, now it works.



Thanks all for your help