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BlackBerry® Enterprise Service 10

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Posts: 1
Registered: ‎02-17-2014
My Device: Z10
My Carrier: 02

Z10 - deletes e mail and contacts on power off

Hi - my work E mail which is through Microsoft Exchange Activesync now deletes itself when the Z10 is powered off - I lose my e mails and contacts. Eventually after about 15 minutes the account and emails and contacts reload themselves.

What is causing this and how can I stop it? Thanks

Posts: 94,461
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - deletes e mail and contacts on power off

Have you spoken to your BES Admin?

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Posts: 32,116
Registered: ‎06-25-2008
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Re: Z10 - deletes e mail and contacts on power off

I would look at the logs 

 

How to use Outlook Web Access to log Exchange ActiveSync activity for a single mailbox  http://www.blackberry.com/btsc/KB34552

 

 

 

How to test Microsoft ActiveSync connectivity
http://www.blackberry.com/btsc/KB34024

 

 

 

 

 

 

 

 




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