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BlackBerry® Enterprise Service 10

Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Z10 folders

I have a user that doesnt seem to have all his outlook folders on his z10. Is there a limit to how many folders one can have.?

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Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Z10 folders

Hi JohnPiz,


Could you please provide the following information so I can assist you better?

1. Have you confirmed on the BlackBerry Z10 smartphone through account settings that the folders are not listed?
2. Are the folders listed there but not selected for synchronization?
3. Are the folders in question offline folders?
4. Have you confirmed this is not a limitation of the version of ActiveSync you are using?


I look forward to your response.



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