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BlackBerry® Enterprise Service 10

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New Member
Posts: 2
Registered: ‎03-03-2014
My Device: Z30
My Carrier: n/a
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Z30 - Web Desktop Manager for BES - device not recognised?

Hello,

 

I was wondering whether anyone knows if the Z30 is compatiable with the BES web desktop manager as I am trying to activate one but when logging into the web desktop manager, no devices are recognised.

 

It is not a USB/connection issue etc. as have tried another (older) device and it was recognised ok. And also the device is showing on BlackBerry Link as being connected, so the PC is seeing it just not the web portal.

 

Is there something you need to do on the device / or browser on PC to get it to show?

 

Thanks

Ryan

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z30 - Web Desktop Manager for BES - device not recognised?

You have BES10 installed?

 

I am asking the moderators to move this to the BES10 section of the forum.

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New Member
Posts: 2
Registered: ‎03-03-2014
My Device: Z30
My Carrier: n/a

Re: Z30 - Web Desktop Manager for BES - device not recognised?

Hi,

 

No it is BES Express 5.0.

 

Thanks

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Z30 - Web Desktop Manager for BES - device not recognised?

BES express is only for BBOS 7 and earlier devices

 

If on SP4 you can install BES 10 on top of it if you want more control than what active sync offers

 




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