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BlackBerry® Enterprise Service 10

New Contributor
Posts: 3
Registered: ‎07-19-2013
My Device: Various
My Carrier: Various

Zarafa 7.0.12 + BES 5.0.3: calendar appointments randomly moved, canceled, etc


We have a Blackberry Enterprise Server (5.0.3) setup with Zarafa 7.0.12 (as described by the Zarafa documentation), which worked fine for a while. Now, we have severe problems. Nothing syncs at all on some phones, and calendar appointments are being randomly moved, canceled, etc.

All SSL communication seems to be in order. I get messages like these:

User j.doe from authenticated through SSL Certificate using program CalHelper.exe
User j.doe from authenticated through SSL Certificate using program BlackBerryAgent.exe

I'm really at a loss as to how to combat this, or even find out how it started. Nor do I know if it's Zarafa or BES that's causing it.

Does anybody know how to analyze this?


If I do a re-install, how can I do one that won't mess up already 'enterprise activated' phones?

Zarafa server runs on Ubuntu 12.04.2 LTS
Blackberry Enterprise Server 5.0.3 on Windows Server 2008 R2