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BlackBerry® Enterprise Service 10

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New Developer
Posts: 72
Registered: ‎04-16-2009
My Device: Not Specified

activating Android on UDS

Hi,

 

I am unable to activate android on UDS. I can add the users but unable toactivate on device.

 

please guide.

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: activating Android on UDS

what is the error message? What are the steps you already done on UDS? Comm Module is accessible from the Internet via Port 443?
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New Developer
Posts: 72
Registered: ‎04-16-2009
My Device: Not Specified

Re: activating Android on UDS

Error on Device: Invalid username/password ( both are correct i am sure)

 

how can I confirm that Comm module is accessible from internet? Browsing, telnet from Comm Module or what?

 

I have double checked the pre requisite for UDS

 

please help

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: activating Android on UDS

[ Edited ]

open the comm module website (https) from the device browser for would be a way to test if it accessible from outsite the organisation.
You should get an 403 error.

 

 

But invalid username/passwords points to another issue.

What kind of mailserver are you connecting to with UDS?

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New Developer
Posts: 72
Registered: ‎04-16-2009
My Device: Not Specified

Re: activating Android on UDS

Mail server: MS Exchange 2010

BES 5 SP4

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: activating Android on UDS

Well, hopefully you don't try to activate the device against your BES 5 Smiley Wink

When you created the user in UDS, did you check AD Password or did you create an Enterprise Activation Password?
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New Developer
Posts: 72
Registered: ‎04-16-2009
My Device: Not Specified

Re: activating Android on UDS

Offcourse BES 5 is of no use for Android.

 

I created Enterprise Activation password.

Highlighted
BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: activating Android on UDS

Assuming you got to the the username/password part of the install your device was able to talk to the communication website and a COMM log should exist.  You should see some error in that or in the CORE log which does the actual check of the username/password against the value stored in the database.

New Developer
Posts: 72
Registered: ‎04-16-2009
My Device: Not Specified

Re: activating Android on UDS

Yes I got to the username/password part of Device app.

 

COMM log existed only when the device tries to be activated.

 

I dont see any errors or Fails message in CORE log  but following are the error messages found in COMM logs;

 

ERROR,"2013-02-06 11:50:58,525",6,0,"a15a4711-67b8-4cfe-a886-97b007797fad","BaseClient.GetResource error.
 uriTemplate: dm/tenant?filter=%7b%27all-eq%27%3a%5b%7bid%3a%272%27%7d%5d%7d&select=%5b%27licensing.limit.expiry%27%5d
 filter: ",
,Type: System.Net.WebException
,Message: The underlying connection was closed: An unexpected error occurred on a send.

 

and

 

ERROR,"2013-02-06 11:50:58,541",6,0,"a15a4711-67b8-4cfe-a886-97b007797fad","Could not retreive license from Core: The underlying connection was closed: An unexpected error occurred on a send.",
ERROR,"2013-02-06 11:50:58,587",6,0,"a15a4711-67b8-4cfe-a886-97b007797fad","BaseClient.GetResource error.
 uriTemplate: dm/auth?activation
 filter: ",
,Type: System.Net.WebException
,Message: The underlying connection was closed: An unexpected error occurred on a send.
,Source: System

 

 

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: activating Android on UDS

licensing.limit.expiry

your licenses expired ^^ or you reached the max limit of your licenses.
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