Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
Posts: 4
Registered: ‎11-09-2011
My Device: 9900
My Carrier: Telstra

email / activesync problems bes 10

hi guys,

 

i am having email problems atm.

i have installed bes10/bds in our lab environment, everything went fine, srp fine etc, i am not using a router.

i can activate a z10 device, balance profiles everything all good even work drives works nicely through my mobile data connection.

i configured an email profile and pointed to our internal cas for activesync there is no externally facing activesync i want it to go through bds.

 

when i activate a bb i get an email profile on the device but cannot send recieve or do look ups.

when i look at the settings on the device it has my internal activesync address and port 443? should the device not just be looking at the bds and it brokering the exchange part?

 

i am pretty sure everything is ok from the activesync/exchange side.

i am not sure what to check or how to test where the problem is.

 

i suspect i may have certificate issues but the documentation is so vague on the whole process, and i have very little certificate experience.

 

if someone could point me in the right direction i would appreciate it.

 

Thanks.

Trusted Contributor
Posts: 146
Registered: ‎08-18-2010
My Device: Z10
My Carrier: Vodafone.de

Re: email / activesync problems bes 10

Perhaps a connection issue?

 

I would try following:

 

telnet from the server wehere BDS runs to your  cas server over port 443 to verify that BDS can reach CAS (Active sync services).

 

Also I would recommend to check the IIS logs on the CAS Server. Perhaps you can find out something in the logs.

 

If your account (on device) is not connected correctly, you should also see some error message on the account advanced settings on device. Did you checked that?

 

And also one thing to know is, how your device is connected with the network.

BDS differs between manual configured WI-FI Profiles and pushed WI-FI profiles via Admin Service.

 

 

Regards,

hape

New Contributor
Posts: 4
Registered: ‎11-09-2011
My Device: 9900
My Carrier: Telstra

Re: email / activesync problems bes 10

Thanks for the reply!

 

i tested telnet from the bds server to the cas, and it goes blank which from what im reading is normal when doing telnet over 443.

 

the iis logs werent enabled but once i enabled them there is a contant spam of event id 12

Unable to find schema for config section 'system.serviceModel/serviceHostingEnvironment'. This section will be ignored.

 

whether or not that is related i dont know from googling it doesnt seem to be something which would effect services.

 

on the device if i go to the account settings it does not give any errors however if i try and re save the password it says the server for account xxx can not be reached the settings might be wrong or the server could be temporarily offline, check your settings and try again.

 

also i am connected over mobile data not wifi so i am relying solely on the bb infrastructure.

Highlighted
Trusted Contributor
Posts: 146
Registered: ‎08-18-2010
My Device: Z10
My Carrier: Vodafone.de

Re: email / activesync problems bes 10

Did you deployed any ceritificates or received any certificate warnings through activation?

 

You have to upload the root certificate to the device. You can also push the root certficate during activation automatically by a shared drive.

 

Regards,

Hape

 

 

Contributor
Posts: 12
Registered: ‎10-24-2011
My Device: Q10
My Carrier: Vodafone

Re: email / activesync problems bes 10

I am having this Exact same issue.

 

did you ever get to the bottom of it ?

 

Customer has BES 10.1 MR5 installed already by myself. and an Email profile pointing to there Exchange 2007 CAS array and it has been working beautifully for around 2 years now.

 

However now they are moving over to Exchange 2013 and are moving user's over in phases so they want 2 email profiles one for Exchange 2007 and one for 2013.

 

I have created a new Email profile in the same way i did the first one and pointed it to the address of the new Exchange 2013 server.

 

All the permissions on the new server are correct done all the View only admin powershell commands , Throttling Policy etc.

 

I can activate devices on the BES perfectly as I could previously , but any user that uses the new email profile can not send or receive emails to their device. 

 

I have a test account on there new server and once I activate the device it prompts for the email password. it accepts it and i can even see under advanced settings that the server details are all correct and showing as they should as per the details ive entered into the BES . (if i point it the old email profile on exchange 2007 this still works so i know its somethign with exchange2013)

 

I have even tried to Telnet to the new Exchange2013 box from the BES server and this also works.

 

Really stuck! can anybody help ?

Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: email / activesync problems bes 10


Brutalraw wrote:

I am having this Exact same issue.

 

did you ever get to the bottom of it ?

 

Customer has BES 10.1 MR5 installed already by myself. and an Email profile pointing to there Exchange 2007 CAS array and it has been working beautifully for around 2 years now.

 

However now they are moving over to Exchange 2013 and are moving user's over in phases so they want 2 email profiles one for Exchange 2007 and one for 2013.

 

I have created a new Email profile in the same way i did the first one and pointed it to the address of the new Exchange 2013 server.

 

All the permissions on the new server are correct done all the View only admin powershell commands , Throttling Policy etc.

 

I can activate devices on the BES perfectly as I could previously , but any user that uses the new email profile can not send or receive emails to their device. 

 

I have a test account on there new server and once I activate the device it prompts for the email password. it accepts it and i can even see under advanced settings that the server details are all correct and showing as they should as per the details ive entered into the BES . (if i point it the old email profile on exchange 2007 this still works so i know its somethign with exchange2013)

 

I have even tried to Telnet to the new Exchange2013 box from the BES server and this also works.

 

Really stuck! can anybody help ?


BDS and BES 10 are not exact same thing.

posting same issue in various ares only confuses us that are trying to help

one post in one are is only needed please.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V