03-15-2013 07:34 AM
hello, i have a BES5 (and exchange 2010) environment with hundreds of BBs working . Now i want to test the BES10 and the new devices. I have already a separate machine with a 60days trial of bes10. the only thing i installed yet is the bds part. i already created a user, and also activated a Z10. see the device attached in admin web site to him. But no emails, contacts and calendar elements on device. an email profile is also created. for the server name i used the name of the CAS Array, with SSL, no push. 5 minutes sync. what is wrong? Has somebody solved this in his environmet already? Thanks in advance
03-15-2013 07:37 AM
03-16-2013 06:40 PM
I am actually preplying to your first message.
Is ActiveSync enabled on Exchange 2010 and do you have a public SSL cert?
And you have setup a ActiveSync email profile in your BDS server right and added it to the users profile under Managed users correct?
Once that's done the account and the emails will populated on the device. If not check your BB servers on the server to make sure they are all running. If the EMWS service isn't running you won't get any emails.
03-18-2013 04:10 AM
active sync is enabled, smtp profile is created and attached to user
emws service and all ther bb services are running
the bes 10 server is in the same server network like the cas array, and there is no port restriction.
03-18-2013 04:44 AM
i can wipe the already activated Z10 device from BES10-Server.
but still no mails on device after new activation.
in email-profile, what should be typed in in "server name"? the internal FQDN of cas array? or bette from one host? or the external adress?
03-18-2013 06:30 AM
In the activesync profile there is a server feild you need to enter whatever your SSL cert name is. That could be remote.company.com, webmail.company.com, mail.company.com, owa.company.com, etc.. What do you have to enter to access OWA from outside the company? Put that name in the mail server field. Test it, may sure its a public SSL cert and one a self assigned one.