08-13-2013 09:30 AM
I have some issues with users using older iPhones 4 or 4S with 6.1.3 firmware. The activation for this devices is working fine, but when they are activating work connect, just the folders are synchronized, the messages don't appear.
When I do the same with an iPhone 5 with firmware 6.1.4 the mail synchronization is working fine. Also on Android it is working fine.
We are using BES 10.1.1 with Exchange 2010.
08-14-2013 08:33 AM
Welcome to the BlackBerry Support Community Forums.
Thank you for your question regarding iOS device not working running 6.1.3.
The iPhone 4 and the 4s are fully supported running iOS 6.1.3. Could it maybe something with that specific user account? Have you tried using the account that works on the iPhone 5 on the iPhone 4 as a comparison as you know that account works?
Let me know if you have any other questions.
08-14-2013 11:38 AM
I have tried it now with the iPhone 4S and my own account that is working on the iPhone 5 and it is the same. On the 4S I just get the folders without E-Mails. On the 5 all is fine.