11-20-2013 11:58 AM
Before anyone gets too far, I have found a couple of BB KB articles (http://btsc.webapps.blackberry.com/btsc/viewdocume
All of our services are installed on the same server, and there is no proxy server in our environment. I have gone into Internet Options and ensure that ByPass proxy is turned on anyways, however that doesn't help, as that is greyed out once I turn off "use Proxy Server".
We are running BES 10.1, and I'm receiving error 2009 when I try to activate an Android phone through the BES Client app. We have 5 unused EMM Corporate licenses for BlackBerry 10 devices, BlackBerry PlayBook tablets, iOS devices, and Android devices. I have ensured that the user is setup with our IT policy, mail profile and work mode profiles are also attached. I have successfully installed the corporate security certificate as per the directions into he activation email, however when I try to active that phone via the BES Client on the phone, it gives the mentioned error.
Any assistance you can provide is greatly appreciated. When we were previously using the trial licenses we didn't have this issue. We have since purchased and installed 5 UDS licenses, but are now unable to activate the phones.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
11-20-2013 02:31 PM
did you remove your trial CALs?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
11-20-2013 03:35 PM
I believe I did. It was a few months ago so I'm not 100% sure, but that sounds like something that I HAD to do so that I could install the purchased ones. Also the trials one's had expired. Here's exactly what I have for my UDS devices on the licensing section of my Management Studio:
EMM - Corporate for Blackberry
Blackberry 10 devices adn BlackBerry PlayBook tablets
20 Licenses expire on 03-31-2014
EMM - Corporate
BlackBerry 10 Devices, BlackBerry PlayBook tablets, iOS devices, adn Android devices
There are no other licenses listed.
11-27-2013 01:22 PM
Other than the suggestion to remove the trial licenses, which I have confirmed have been removed, is there any other suggestions on how to fix this?
01-03-2014 05:40 AM - edited 01-03-2014 05:45 AM
Did you resolve this issue?
I'm also getting Error 2009 when activating a new Android device on 10.1.3 UDS, and like yourself the issue is not related to a Proxy Server.
01-03-2014 09:19 AM
No, we never did get this figured out. We have just stopped trying to use the BES10 for UDS. If you happen to get an answer, please let me know. I was going to try to repost this, but since no one had any suggestions I figured that this is just a malfunction with the new BES10 software.
03-21-2014 07:11 AM - edited 03-21-2014 07:13 AM
Same problem here...
Trying to activate an iPad Air (iOS 7.1) on a BES 10.1.1.6
The CORE-Log on the BES says:
ERROR,"2014-03-21 11:03:57,597",17,0,"(null)","An error occured contacting the Licensing server. Response code = NotModified, error = Not Modified",
,Message: The remote server returned an error: (304) Not Modified.
,TargetSite: "System.Net.WebResponse GetResponse()"
,StackTrace: at System.Net.HttpWebRequest.GetResponse()
, at RIM.BUDS.Core.Model.LicenseModel.MakeRequest(Strin
ERROR,"2014-03-21 11:03:57,597",17,0,"(null)","User CheckActivation : The maximum number of activation licenses has been reached.",
The Problem doesn't appear to be related to a proxy misconfiguration, as the problem persists even if I don't make use of a proxy in the IE-Settings at all. Connection to the BB Licensing infrastructure is ok. 28 free EMM Corporate Licenses are available and are being shown in the Licensing management console.
Really don't have any indeas anymore...
03-21-2014 09:20 AM
I'm just waiting on some approvals to purchase a years worth of tech support from RIM, and this will be one of my many issues I will be addressing with a tech support agent. Once I get an answer, I will be sure to post it. If you happen to figure out how to make this work, please let me know.
Funny thing is that I had no issues activating non-BB devices on our BES 10 Server when we first got it, but as soon as I purchased some UDS licenses, everything stopped working.
06-03-2014 09:19 AM
I actually just discovered two days ago that the problem is secluded to "Work Spaces". When I install the BES10 client on a Samsung phone, and then do the activation it works perfectly. The moment that I start trying to install the "BES 10 Work Space" app (or even the secured one), and use the work space policies on the BES10 UDS, then I start getting activation errors.
Since we don't need to be running a secured work space in our environment, I just skipped that step all together. We are now using the BES10 client to allow us to control our phones via the BES 10 UDS, and then we just manually configured email via Exchange Active Sync. I would love it if the email was configured automatically when I activate the phone, especially since I've setup a mail profile with the Exchange info, but that's a minor issue.
I hope this helps you some. If you end up figuring out how to make the UDS work with the secured work space, and especially the mail profiles, please write back on this post as I do check it.