Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified

reconcilliation not working bes 10

Hello,

 

We have recently deployed bes 10 and are testing two z10s and are having  a problem with reconcilliation.  When you mark an email as read on outlook, it is not reflected on the device until a new email is recieved.  When I start composing an email in outlook, it shows as a draft on the device almost immediately. 

 

With our Bes 5 server it reconciles read emails and folder moves within seconds.   Is there a setting somewhere that controls reconcilliation times?  Our current email policy is set to Push, all synchronizations are set to Yes and Require manual synchronization when roaming is set to No.

 

Thanks

New Contributor
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified

Re: reconcilliation not working bes 10

Well I've come to the conclusion that Bes 10 is unsupported and not ready for prime time.

 

Got over the reconcilliation hurdle sort of, but the performance and reliability is nowhere near the level needed to put this in a production enviroment. 

 

Emails take anywhere from 30 seconds to 15 minutes to reconcile with the blackberry.  Running on activesync without bes the emails come within 30 seconds.  Draft emails are not synchronizing at all.  I had a draft that I sent over an hour ago and it's still showing on the bb as a draft. 

 

Technical support knows less about this software than I do.  Documentation is lacking terribly.  I was sent two links from tech support that were for bes 5. 

 

It this point I can't recommend that we upgrade our BB OS7 devices to Z10 and will recommend iphones until this software is out of the beta stage.

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: reconcilliation not working bes 10

Reconcile was never a high priority on BES 5 and older. It could take 1 to 30 minutes. your lucky if it happens faster.

 

I dont know what BES 10 is supposed to do yet

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V