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BlackBerry® Enterprise Service 10

New Member
Posts: 2
Registered: ‎12-11-2013
My Device: Z10
My Carrier: AT&T

[troubleshooting] Device stopped syncing mail

They activated yeterday morning. This is BES10.1 Server and BES 10.1 Z10 phone.When I look them up and the Admin page, ti does not show their activation info (like what server they are on), but the phone activated and synched mail for half a day.

Any ideas?

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: [troubleshooting] Device stopped syncing mail

What mail server version?


you can look at the EAS logs



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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

New Member
Posts: 2
Registered: ‎12-11-2013
My Device: Z10
My Carrier: AT&T

Re: [troubleshooting] Device stopped syncing mail

Exchange 2010 SP3

I'll check that now, thanks.