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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 6
Registered: ‎05-30-2013
My Device: Blackberry Q10 & Z10
My Carrier: Truphone
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unable to sync subfolders under inbox on Q10

Hi all, Hopefully you can help. Two Blackberry Q10s - one is enabled on BES10 and the other enabled over ActiveSync only. Both devices have exchange accounts and sub folder under inbox. However, when I go to view the subfolders it displays that ' there is no content' (when in fact there is) Having checked setting - all folder have been enabled to sync, under the exchange accounts as well as HUB. Little lost, is there a Blackberry issue that's preventing it? Help pleaseeeee Thank you!
Retired
Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: unable to sync subfolders under inbox on Q10

Hello Bamb00z1e,

Thank you for your question regarding not being able to sync subfolders.

 

To confirm have you gone into the settings and enabled the subfolders to sync? Please follow the below steps if you have not.

 

Go to: Settings -> Accounts -> "desired account" -> Edit Folder Settings -> Check off subfolders.


Let me know if you have any other questions.

- LW

 

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New Contributor
Posts: 6
Registered: ‎05-30-2013
My Device: Blackberry Q10 & Z10
My Carrier: Truphone

Re: unable to sync subfolders under inbox on Q10

Hi Lone Wolf,

Thank you for your response. All subfolders under inbox are checked off. One interesting point - I moved an email from inbox to a subfolder ' xyz' which is currently a subfolder to the inbox.
This was done on a Q10 device, not from outlook desktop.

The email successfully moved into XYZ and Infact displayed the email under XYZ folder on the Q10.
So I wonder whether it's conflict of format or a sync date issue i.e it only shows content that is a certain number of days old?

What do you think?

This is driving me and my clients nutts :-s

Thanks again

Bamboozle
Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: unable to sync subfolders under inbox on Q10

by default BB10 only sync 30 days and that could be the reason your not seeing older email in subfolders

 

 




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