11-16-2012 10:30 AM
I have a BB Bold 9900, and after 4 months use (fairly heavy use, its my day to day work phone) one of the buttons has fallen off...
how do i go about getting a replacement / fixed?
11-16-2012 06:55 PM
Hi and Welcome to the Community!
RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. But all support must follow the formal channels, and those are governed by your original purchase contract...you will need to review that to understand what your warranty provisions and methods of use are (likely your original place of purchase).
There also might be some good reading here: