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New Member
Posts: 1
Registered: ‎11-16-2012
My Device: Bold 9900
My Carrier: Vodafone

'0' Button fallen off

Hi, 

 

I have a BB Bold 9900, and after 4 months use (fairly heavy use, its my day to day work phone) one of the buttons has fallen off... 

 

how do i go about getting a replacement / fixed?

 

Thanks,

 

Mike

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: '0' Button fallen off

Hi and Welcome to the Community!

RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. But all support must follow the formal channels, and those are governed by your original purchase contract...you will need to review that to understand what your warranty provisions and methods of use are (likely your original place of purchase).

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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