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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎04-02-2009
My Device: Not Specified

10 Failed Password Attempts



My friend was playing with my Blackberry and she guessed 10

wrong passwords and now my phone is totally blank. It keeps

returning to a blank white page it says: JUM ERROR 513 Reset

and I took out my battery etc. How do I get this to go back to

normal? Please help. Thank you.


PS: I never installed the BB CD on my internet so theres no

use in connecting it because right now all it does is keep

returning back to the white screen no matter what I do.

I'm freaking out please help me! 


- W

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: 10 Failed Password Attempts

The device was wiped, because your friend attempt 10 times with an incorrect password, and you can't revert this.


If you have the information on Outlook, you can sync the device with Outlook.

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If your issue has been solved, please mark the post was solved.
Posts: 108
Registered: ‎04-01-2009
My Device: Blackberry 8330

Re: 10 Failed Password Attempts

To help elaborate further....


  • For instructions on how to install BlackBerry Device Software, see KB03621.
  • For instructions on how to restore data from a backup file, see KB10339.

    When you install the desktop s/w you will need to go to Connection Settings and manually establish a new partner ship with the blackberry - that may be the reason you are not auto - detecting on the initial plug-in..



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