02-23-2014 02:40 PM
I installed desktop software to make a backup form my old phone.
Both the phone and the desktop asked my constantly to enter the password.
I have done that and am 100% sur ethat the password is correct.
However the @#$%&X the software shut down the phone, and re-started the phone.
Then it started whiping data?????
I have removed the battery as I was unable to shut it down or stop it form wiping.
What can I Do?
02-23-2014 02:57 PM
Once the WIPE starts, there is nothing you can do. Indeed, pulling the battery during the WIPE can do more harm than good. You should put it back in, hope it recovers, and restore from your most recent full and complete backup (you have one, right?).
As for what happened, the password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password. But, what I suspect is that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.
02-23-2014 03:12 PM
Thanx for your response,
But I am sure that I entered the corrcet symbols/password as input.
Because I have typed it on the phone also, and still it was not accepted.
So I still do not know why it did that.
I should off course have stopped before the last warning (9/10) but ....tunnelvision ....
Anyway, I have removed the SiM and the SD card. and put back the battery.
The wipe is completed. Or at least it seems to be.
What happens if I put back the Sim and the SD card.
Do you know?
02-23-2014 03:55 PM