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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-08-2008
My Device: Not Specified

1720 error

i keep getting a windows installer package error when i try to load the blackberry user tools from the cd that came  wtih my 8310. i've tried everything they recommend on this site: disabling scripting of my antivirus software and updating the windows installer package but it still won't load. any ideas?
Posts: 95,779
Likes: 24,587
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 1720 error

I am not sure about that error, if you search the Knowledge Base support here you will likley find it.


Download Desktop Manager from here:



I would recommend the version 4.6, and if you are on Vista, install it using Administrator rights on the install to your PC.

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