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New Contributor
Posts: 2
Registered: ‎03-06-2013
My Device: Blackberry Curve 9310
My Carrier: Sprint

2 New Blackberries' 9310 and Headphone jacks don't work...

The headphone jacks only work when the headphones are half way in the jack, if fully in the jack they don't work, my husband is extremely disappointed that he has to listen to his music with the headphones falling out of the jack.

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Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 2 New Blackberries' 9310 and Headphone jacks don't work...

Hello,

Often, this is caused by using non-OEM headsets, specifically those that lack the microphone component. If you check the plug on both the OEM and non-OEM, you may find a different number of black stripes...these stripes separate out the different functions on that post. If the non-OEM post does not match the OEM post, then it will not align correctly inside of the outlet on the device, requiring you to pull in/out to find the proper alignment to make them work. In your case, what I'd therefore deduce is that the post difference with the headset in use is so great that the post just cannot fit adequately into the jack. But this is not a problem with the jack nor the BB...rather it is with the headset in use not being compatible.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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