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New Contributor
Posts: 5
Registered: ‎03-14-2013
My Device: curve 8520
My Carrier: virgin
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2 phones registered to the same email addy for bbid causing bbm problems

i had a bb curve 8520 which i passed to my daughter as i got a curve 9320. when i set up the new phone i used the same email as i had on the 8520. Afew days ago i upgraded bbm and so did my daughter. Some how her contacts then appeared on my phone n bbm doesnt work on her 8520. the icon is ther it says installed but doesnt work. I called virgin who said they have sorted it and bbm should be back after 24 hrs but its not. How can i fix this?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 2 phones registered to the same email addy for bbid causing bbm problems

Hello ladychelle

 

Welcome to BlackBerry Support Forums

 

 

In BBM 7 our BBM Contacts are stored with our BlackBerry ID , as you upgrade to 9320 you should have wiped your old device and let your daughter use her own BlackBerry ID before handover  .

 

Have your daughter performed a backup of her device including her  BBM contacts before Updating it to BBM7 ? If she have then perform a Security wipe and add a new BlackBerry ID on your old 8520: 

KB14058 : How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option.

 

Once its is done before updating BBM on 8520 , restore all contacts including BBM contacts on your 8520, then from your BlackBerry Browser browse to www.blackberry.com/bbm to download the recent version of BBM on your 8520.

 

Try it and let us know if you feel any problem.

 

 

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New Contributor
Posts: 5
Registered: ‎03-14-2013
My Device: curve 8520
My Carrier: virgin

Re: 2 phones registered to the same email addy for bbid causing bbm problems

i cant find the security option. when i go to hoe screen>options it then shows home screen preferences theme,wallpaper,layout,download folder,theme defaults

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 2 phones registered to the same email addy for bbid causing bbm problems


ladychelle wrote:

i cant find the security option. when i go to hoe screen>options it then shows home screen preferences theme,wallpaper,layout,download folder,theme defaults


Hello ladychelle

 

On which device you are trying a security wipe ?  

 

If you want to perform a security wipe on your Curve 8520 then :

For BlackBerry smartphones running BlackBerry Device Software 5.0

  1. From the Home screen of the BlackBerry smartphone, click Options > Security Options >Security Wipe.
  2. Select the appropriate check boxes to remove data and applications as intended.
  3. Type blackberry, and click Wipe.

Or let us know what you're trying .

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎03-14-2013
My Device: curve 8520
My Carrier: virgin

Re: 2 phones registered to the same email addy for bbid causing bbm problems

[ Edited ]

i have done a security wipe, how do i set up email , bbm and blackberry id.  i tried options>blackberry id and it says 'unable to update BBID account info while offline. pleas advice what to do next

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 2 phones registered to the same email addy for bbid causing bbm problems

Hi ladychelle

 

 

Yes you have to delete all in this process a you're going to use a New BlackBerry ID on your old device otherwise it will not allow , but in this process remove the media card , because I am not sure if you have your Backup or of your BBM contacts ,As you had not replied to my question regarding Backup . if your daughter while using previous ver. of BBM had done a local backup of her BBM Contacts , then it might be useful.Or if she have any media files .

 

So try it  and this time include all,. Look at this KB on how to create a BlackBerry ID , Once you create a new BBID use it on your device . KB24062 How to create a BlackBerry ID

 

Go ahead and let us know if you feel any problem. 

 

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎03-14-2013
My Device: curve 8520
My Carrier: virgin

Re: 2 phones registered to the same email addy for bbid causing bbm problems

ok, so now i have done a security wipe on the contacts, the phone started up with instructions as it does when it is new. i have opened a blackberry id for this phone. when i go to options>blackberry id i get the message 'unable to update blackberry id account info while offline.

when i click bbm it says 'an error occured with blackberry id'

can you help with this please

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 2 phones registered to the same email addy for bbid causing bbm problems

Hello ladychelle

 

 

I assume you already have BIS on both of your devices , So first restart your device by removing the battery while your device is Powered On , wait for a min then re-insert it back .after reboot please check if it allows , 

 

If problem persists then register your handheld over your carrier network , for help refer to this KB :

 

KB00510 : How to register a BlackBerry smartphone with the wireless network 

 

( will recieve a registration message in your message box)  After recieving perform another battery pull restart , then try it again.

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New Contributor
Posts: 5
Registered: ‎03-14-2013
My Device: curve 8520
My Carrier: virgin

Re: 2 phones registered to the same email addy for bbid causing bbm problems

thank ou for all the help, problems now solved Smiley Happy
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 2 phones registered to the same email addy for bbid causing bbm problems

Hey ladychelle

 

 

That's Great ... Cheers !

 

Now , restore your Contacts including those BBM contacts from those backup files , don't restore any application , after getting all Contacts you can update BlackBerry Messenger on your Curve 8520 using the link already provided.

 

 

Good luck  and enjoy Smiley Happy

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