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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-23-2009
My Device: Not Specified

2 problems...MMS and BBM

There seems to be something wrong with my blackberry...it won't allow me to send Multimedia messages, and for some reason Blackberry messenger won't work on my phone.


When i try and send a multi-media message something pops up saying "No MMS Service Record, message cannot be sent. You will only be able to Save Draft"  what does this mean? and how do i fix it?


When i try and download Blackberry Messenger is says that my blackberry cannot support the software 4.0 or something like that....




Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 2 problems...MMS and BBM

Did all this work in the past ok?


Do this:


1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site.
From your handheld device: http://www.blackberry.com/btsc/KB15402
From your desktop PC: http://www.blackberry.com/btsc/KB02830

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot

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New Contributor
Posts: 8
Registered: ‎03-19-2009
My Device: Not Specified

Re: 2 problems...MMS and BBM

do you have a data plan setup? if not then you have to make sure to send pics as MMS, not email. bbm wont work without the data plan either.