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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-17-2011
My Device: 9700
My Carrier: singtel

2 problems with BB.... Can't receive email from Specific person and Wireless Sync is grayed out..

Guys need your help . I have 2 BB users who have problem with their BBs. They are under BES service.

1. The 1st user is unable to receive an email from a specific person.
User A is the Blackberry user, while user B is just an outlook user.

User A is able to receive emails from everyone using his outlook but he noticed that when he checked his blackberry, user B's email is missing while the rest of emails from other people are still being sent to his blackberry.

We have already recreated user's profile in BES but the problem is still the same. 

2. When doing a backup and restore to update Firmware of blackberry the Wireless Synchronization is grayed out. We can't see any options to turn it on using desktop manager and the device itself.

Would appreciate your help. Thanks.