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Posts: 1
Registered: ‎06-20-2009
My Device: Not Specified

3 Month Repair Wait Time in South Africa

The mind totally boggles how RIM can sell South African customers a phone that has a standard three month repair wait time. Apparently, there are no repair facilities in South Africa and the phones must be shipped overseas for repair. What are you doing selling phones in our country without the proper facilities? You are creating an extremely bad reputation amoungst high end South African consumers. Either remove the phones from the market entirely or investment in the proper repair facilities.
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 3 Month Repair Wait Time in South Africa

RIM does not sell phones in South Africa, your carrier does. Smiley Happy


You are not being reasonable to think a manufacturer like RIM must have a repair facility in each country in which its devices are sold, as RIM is in over 150 nations. Do the math.



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Posts: 1
Registered: ‎09-19-2011
My Device: Bold 9900
My Carrier: Vodacom

Re: 3 Month Repair Wait Time in South Africa

Have a look at Berryfix, they have a 3 day turnaround on blackberry repairs (at most) nationwide.

New Member
Posts: 2
Registered: ‎07-30-2013
My Device: Blackberry Z10
My Carrier: O2 Germany

Re: 3 Month Repair Wait Time in South Africa

I disagree, they should at least have repair branches in countries where they have the most sales and South Africa ranks in the top 5 if not top amongst those 150 nations, RIM should really rethink this. I'm sitting with the same problem in Germany, Berlin where I cannot find any BB Repair Centre, I will have to send the phone all the way to the State.