Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 1
Registered: ‎06-20-2009
My Device: Not Specified

3 Month Repair Wait Time in South Africa

The mind totally boggles how RIM can sell South African customers a phone that has a standard three month repair wait time. Apparently, there are no repair facilities in South Africa and the phones must be shipped overseas for repair. What are you doing selling phones in our country without the proper facilities? You are creating an extremely bad reputation amoungst high end South African consumers. Either remove the phones from the market entirely or investment in the proper repair facilities.
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 3 Month Repair Wait Time in South Africa

RIM does not sell phones in South Africa, your carrier does. Smiley Happy


You are not being reasonable to think a manufacturer like RIM must have a repair facility in each country in which its devices are sold, as RIM is in over 150 nations. Do the math.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎09-19-2011
My Device: Bold 9900
My Carrier: Vodacom

Re: 3 Month Repair Wait Time in South Africa

Have a look at Berryfix, they have a 3 day turnaround on blackberry repairs (at most) nationwide.

New Member
Posts: 2
Registered: ‎07-30-2013
My Device: Blackberry Z10
My Carrier: O2 Germany

Re: 3 Month Repair Wait Time in South Africa

I disagree, they should at least have repair branches in countries where they have the most sales and South Africa ranks in the top 5 if not top amongst those 150 nations, RIM should really rethink this. I'm sitting with the same problem in Germany, Berlin where I cannot find any BB Repair Centre, I will have to send the phone all the way to the State.