08-14-2013 11:29 AM
i have a 3920 which worked fine then had to change to Orange .FR contract sim as staying in france for about a year so they set it up in store for me and every thing works apart from email, can not send or recieve , wi fi ok can browse ok but email set up says no connection, please can any one offer help dont want to have to go to store again as my french not good and they are so busy had to wait 2 hrs to be told to come back have looked on this site for various options but nothing seems to work
08-14-2013 07:19 PM
Hi and Welcome to the Community!
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Also...you keep saying "3920"...to my knowledge, that is not a valid BB model number...can you check again please?
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
Good luck and let us know!
08-15-2013 02:42 AM
i have had all the emails saying that we are connected and it worked fine when put a pre pay sim in it provided by Orange .FR. it is just that now a contract sim (same provider) the email will not work, nor will BBM thought it was a time thing as BB, somtiemes takes a little time to register but its been 3 days now so would have thought all should have gone through ok, my other bb cell phone worked straight away so not sure why this one wont and on same contract and router etc so please any suggestions as to why email wont function would be helpful the error message just says no connection try again ? but there is a connection as can browse and use other forms of messaging such as 'whats app' at loss as to what to do now .
08-15-2013 09:15 AM
i have had all the emails saying that we are connected and it worked fine when put a pre pay sim in it provided by Orange .FR.
Oh! That is quite different from what you said in your first post! In which case you can totally ignore what I said earlier, as that does not apply...if you could get full BB services from Orange via one plan, then there is no reason you should not be able to via another plan from them.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you will have to contact your mobile service provider for formal support...only they can look at their systems to figure out why your BB could interact with their network earlier, but no longer can now.