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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎01-20-2013
My Device: 9780
My Carrier: SFR

3B 9780 daily asks for puk code


my wife and my daughter have each a 3B 9780. One is daily failing by asking the puk code  while no mitake was done in entering wrong pin code. Worse, it asks for puk code when no pin code was asked nor necessary..

I check, both 3B 9780 have the same up to date firmware.

I wander if it could result from a sim card failure. Your comments and help will be welcome.