10-24-2013 09:14 AM
Hi Treasure155 ,
Welcome to the support community!
To rule out a possible software issue that may be causing this, please try to first back up all your data using the BlackBerry Desktop Software and then perform a clean reload of your BlackBerry Device Software. For further steps, please see the following KB articles.
"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://blackberry.com/btsc/KB12487
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://blackberry.com/btsc/KB11320
Please test to make sure the issue has been resolved before restoring your backup file.
If that doesn't help, then I would suggest trying another battery to see if that resolves the issue. Let me know how it goes.
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