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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-22-2013
My Device: bold 5
My Carrier: MTN

3G problem

Each time I turn on 3G in my bold 5, the battery will be very hot. And will not last even 30 min. Is there any way I can solve this problem? Thanks
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: 3G problem

Hi Treasure155 ,


Welcome to the support community!

To rule out a possible software issue that may be causing this, please try to first back up all your data using the BlackBerry Desktop Software and then perform a clean reload of your BlackBerry Device Software. For further steps, please see the following KB articles.

"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://blackberry.com/btsc/KB12487
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://blackberry.com/btsc/KB11320

Please test to make sure the issue has been resolved before restoring your backup file.
If that doesn't help, then I would suggest trying another battery to see if that resolves the issue. Let me know how it goes.





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