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New Contributor
Posts: 2
Registered: ‎06-25-2009
My Device: Pearl 8110

4.5 Update cleared my memory

While update my Pearl 8110 via computer, the Application Loader studdenly stopped and said a fatal error had occured and to try again later. It was at that point that I noticed that my phone was off. When I turned it back on, the only thing that would come up is a little Application symbol with a slash through it. I have my files back on my computer, but I can't get my phone to connect to the computer now. Help..
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 4.5 Update cleared my memory

Hi and Welcome to the Forums!

 

Yikes...that screen display usually means that there is no OS on the device...so it's a brick. But, fortunately there is a procedure...try this:

 

http://adlen45.activeboard.com/index.spark?forumID=123568&p=3&topicID=18834966

 

And good job on having a backup -- so many don't.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎06-25-2009
My Device: Pearl 8110

Re: 4.5 Update cleared my memory

I tried doing that..and I got it to start, but when it started installing them again, it messes up and same error message pops up that came up earlier...

Thanks for the help though. I thought it was going to work...

Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 4.5 Update cleared my memory

Is there any kind of error code with the Fatal Error? That might help guide us...

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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