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New Contributor
Posts: 3
Registered: ‎02-03-2009
My Device: Curve 8330
Accepted Solution

5.0 update error message

I have been unable to update my Blackberry Desktop software from 4.7 to 5.0.  The download goes fine and then when I click on "install" I get a message saying, "There was an error installing the update".  I have retried many times and restarted the computer but the same thing happens all the time.  Does anyone know what to do?  Thanks!
Forums Veteran I
Posts: 2,091
Registered: ‎03-11-2009
My Device: Z30
My Carrier: Telus

Re: 5.0 update error message

perform a clean uninstall... instructions on link below:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=1&docTy...

 

then reinstall 5.0

New Contributor
Posts: 3
Registered: ‎02-03-2009
My Device: Curve 8330

Re: 5.0 update error message

Hi,

Thank you for your help.  It was a little tense after I did the uninstall because I couldn't figure out how to find the 5.0 update and get it installed.  I'm not the brightest bulb in the package!!  I finallly figured it out and I am all set now.   I appreciate your time!

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New Member
Posts: 1
Registered: ‎08-22-2009
My Device: Not Specified

Re: 5.0 update error message

Where did you find the 5.0 update after you had uninstalled 4.7?