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New Member
Posts: 1
Registered: ‎12-28-2012
My Device: Bold 9900
My Carrier: Virgin Mobile

7.1 OS Bug. Help!

Hey All, 

 

My service provider made me update to the 7.1 because I was experiencing a bunch of data issues, and now that i have I am having a huge problem with my blackberry. 

 

What happens is this: when I recieve or send a text message, it doesn't show up in the conversation. I can send messages and other people recieve them, but I can't see the message I have sent. Also, when I recieve a text message, the person that sent me it's conversation lights up like I have a new message, but when I open it, there is still nothing there. I have no idea what to do and any help would be appreciated. 

 

I have done more then one hard reset, and nothing works so far. 

 

Thanks 

Ashley

Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: 7.1 OS Bug. Help!

Smiley Sad  so the text message icon is gone?

I think you will have to load 7.1 from scratch vs doing an update.

You can have the store do this for you or check out this link:

 

force the detection of the BlackBerry smartphone using Application Loader
http://www.blackberry.com/btsc/KB10144

 

This is a good guide too:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

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