11-27-2012 02:44 PM
Please try completing the steps outlined in the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the device:
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
11-27-2012 05:35 PM - edited 11-27-2012 05:46 PM
My service provider (Verizon) already replaced the phone under warranty...
But, thank you for taking the time anyway!
I'll definitely save it for future use.