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w6
New Contributor
Posts: 6
Registered: ‎05-29-2014
My Device: mexico 9700 bold
My Carrier: brohter

80002 error

Hi I downloaded appworld but I can't enter. I shows 80002. What should I do? Please let me.
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 80002 error

Hi and Welcome to the Community!

Please provide the exact and complete error message...from just that little bit, there seems to be nothing available in the public KBs.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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w6
New Contributor
Posts: 6
Registered: ‎05-29-2014
My Device: mexico 9700 bold
My Carrier: brohter

Re: 80002 error

Dear when ever I try to enter bb world I can't. It shows app world requirs the latest version of BB ID.
Close. Uptade
Then I press on update. It shows Sorry, the software update server is unavailable. Please try again.
Close. Retry
If I press on Retry, is shows that BB ID instalation fail. Please try again later. (80002). Now let me know how can I overcome the sitution. Thanks
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 80002 error

Thank you. Given that, please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

 

If necessary, try please both via WiFi as well as via your carrier data network.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
w6
New Contributor
Posts: 6
Registered: ‎05-29-2014
My Device: mexico 9700 bold
My Carrier: brohter

Re: 80002 error

thanks for your quick reply.