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New Contributor
Posts: 2
Registered: ‎12-14-2009
My Device: 9360
My Carrier: Rogers

8100 turns on but no display/sound and keypad back light

Okay.....my 8100 turns on with the red light and goes away normal right? okay i just updated it with no problem to version 4.5..used an external program to wipe it complely and reinstall the software with no problem.. I can take screen shots threw the usb.. but the strange thing is...is that it has no display whatsoever no sound no backlight on the keypad but everything else works on it... I can call out/receive calls no problem.

 

So i have no idea.... the waranty is over.

Visitor
Posts: 1
Registered: ‎12-15-2009
My Device: blackberry pearl 8100
My Carrier: t mobile

Re: 8100 turns on but no display/sound and keypad back light

[ Edited ]

my blackberry pearl 8100 bluetooth, music player along with some of the number buttons quit working.

How can i fix that? I was told at a tmobile store to go to blackberry.com and go to master reboot. I have gone there and had no success. cna someone please help me. 

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Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 8100 turns on but no display/sound and keypad back light

 


rreyna66 wrote:

my blackberry pearl 8100 bluetooth, music player along with some of the number buttons quit working.

How can i fix that? I was told at a tmobile store to go to blackberry.com and go to master reboot. I have gone there and had no success. cna someone please help me. 


 

Hi and Welcome to the Forums!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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