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New Contributor
Posts: 6
Registered: ‎06-23-2008
My Device: Blackberry Curve 8310
Accepted Solution

8310 WIPED!!!

Howdy.. First post here... looks like you folks have things working very well for you.. here's my experience.

 

It's been about a month since "backing up" my 8310.  I had about 375 phone and contact info items.

 

Today I arrived home with just a few minutes on my hands and so I plugged in the 8310 to get a quick Backup.

 

I was immediately challenged for a password!  The password's I use are well documented, but none of them worked.

 

After several attempts, I contacted Cingular... I was down to 9/10 attempts... their suggestions failed and the 8310 went immediately into a 'WIPE' action... yes, totally wiped the 8310!!!!!!  

 

I was disappointed.

 

Specifics 

- I had no idea what "password" was needed... and carefully tried all I had

- the 8310 asked for me to enter the word "blackberry" to continue...

- There were only 10 chances then the8310 went into a "WIPE"

- All data was not lost... as I started restoring, some interesting parts were still functional such as the "name" and information on the homescreen.

 

The support folks said :  You must have initiated an "application removal"... nope.. sure didn't.. but that's what happened.

 

So, I'm upgrading from the Nov 2007 version  4.3.0.17... to 450_b016_english.exe  ... wish me luck!

 

Also, although the "Desktop Manager" shows it is updating the contacts... it doesn't... 

 

"Thanks" in advance for any recommendations... 

peace..
Channing
New Contributor
Posts: 6
Registered: ‎06-23-2008
My Device: Blackberry Curve 8310

Re: 8310 WIPED!!!

More data.. upon install of new level of DM I got the following error:

 

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated
[ SystemTime] 2008-06-23T23:17:07.000Z
EventRecordID 3429 Channel Application Computer blackie Security
- EventData
BbDevMgr.exe 4.0.0.1 464235f1 ntdll.dll 6.0.6001.18000 4791a7a6 c0000005 00043016 131c 01c8d584cf20e510

 

Faulting application BbDevMgr.exe, version 4.0.0.1, time stamp 0x464235f1, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043016, process id 0x131c, application start time 0x01c8d584cf20e510.

peace..
Channing
New Contributor
Posts: 6
Registered: ‎06-23-2008
My Device: Blackberry Curve 8310

Re: 8310 WIPED!!!

This is NOT fixed.. I mistakenly bumped the "solved" icon..
peace..
Channing
New Contributor
Posts: 6
Registered: ‎06-23-2008
My Device: Blackberry Curve 8310

Re: 8310 WIPED!!!

I figured it out!

 

I used what I thought were all numerics in my password when typing it in from the Desktop Manager.  Turns out, you are only using "letters" as mentioned elsewhere in this forum!!!!

 

Now.. all I need is a "kick here" sign....  

peace..
Channing
Contributor
Posts: 15
Registered: ‎01-03-2009
My Device: Not Specified

Re: 8310 WIPED!!!

? is the password i need the same thing?
Highlighted
New Member
Posts: 3
Registered: ‎11-03-2012
My Device: Curve 8530
My Carrier: koodo

Re: 8310 WIPED!!!

This happened to me too! Last night it asked me for my password when I connected my phone to my computer (for the first time) . I put in my password a couple of times that I use to unlock the phone. When it said that everything was going to be deleted on the next try I quickly disconnected my phone from my computer. However when I went to use my phone the same message was on it. I tried using my unlock password but the whole thing turned off and starting wiping off everything. I lost everythings....notes, texts, memos, contacts, pictures....I am so upset!! Very valuable stuff....and some sentimental too!!

Please tell me if there is a way to retrieve all this data. Thank you for any help!

and what password was it asking me for anyways?? and where do I find it?