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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-03-2009
My Device: Blackberry 8320
My Carrier: T-Mobile

Re: 8310 powers off randomly

I have a 14 month ol 8320 and the company I work for has about 60 8320's deployed.  I have not had any issues with my phones, but I have about 6 phones in the company with this issue. 


I have tried upgrading software to the latest T-Mobile verified software and has the same issue


I have replaced Batteries with new and known good batteries and get the same issue


Power cycles just resolve temporarily


The only thing I have found that seems to work, and I do not knwo why

    If I swap out the device with another the user with the device tha thas the issues no longer has the issue.  I test the    

    device  they had, and it no longer seems to have the issue with the new sim.

       Does this make sence to anyone else?  Are ther eany other solutions out there.  None of th ephones in question have

       SD cards, so I know that is not an issue either.

New Contributor
Posts: 2
Registered: ‎04-16-2010
My Device: Bold 9000
My Carrier: AT&T

Re: 8310 powers off randomly

same problem with me for 8700c, replaced bettary, reload os......... i tried all.

i think it's hard ware problem.