06-24-2014 11:13 PM
I have service with Consumer Cellular. My phone was formerly with AT&T. For some reason I no longer have the ability to setup email or internet - the buttons no longer appear anywhere - Options, Advanced options. The only thing that shows is My Network from Consumer Cellular.
I tried reinstalling the phone on my desktop with the original disk Blackberry User Tools - v.3.It stops in the middle of Installation with a message an error has occured, then it rolls back the process. After three days, 21 tries I am wearing out. What can I do? Consumer Cellular id sent How Do I update the Wireless Web Setting? from their Support site, they even sent manual confriguration settings for Picture Messaging Settings (MMS), but I cannot access this on the phone. HELP, PLEASE.
I can no longer receive or send email, only texts; cannot access Internet (cannot download software from computer or your site); cannot do picture messaging, etc.
Solved! Go to Solution.
06-24-2014 11:45 PM
At this point, I beleve a secturity wipe might solve the problem. Go to options/security/wipe, and follow the process, let me know if you have any issues.
06-26-2014 01:11 AM
Thank you for your reply. I am just seeing this answer. I discovered through reading through some of the topics, on the SIM card, my Network is active when everything else is disabled (therefore, locked with the Provider). I wrote to Consumer Cellular about the issue tonight (this morning) before seeing your reply. If their reply does not work, then I will implement what you have written here. Again thank you.
If I am clear, a Wipe will mean I will lose photos that remain, etc.? If so the I will need to get the sd that holds everything and restore it. Hope I'm clear on what I am writing here? If not please instruct.
06-26-2014 11:24 AM