05-26-2013 01:24 PM
Hi all, i have just got a new curve 8320 took it out of the box this morning, fired it up and all good, then suddenly screen went white and an error showing the following "SEH reset frequency violated, RESET" so i prees the button and it resets only for this screen to pop up agin in a fews minutes. Any ideas what it could be?
05-26-2013 01:34 PM
Hi and Welcome to the Community!
That's a new one...I've never seen that error, nor can I find any reference in the public KBs to it:
I therefore recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Given that your device is brand new, you also may just want to take it back to your place of purchase for evaluation. It could also be your SIM card I suppose...you should inquire as to a replacement.
Good luck and let us know!
05-26-2013 02:42 PM
05-26-2013 03:23 PM
i would prefer to try and fix it myself as i am a farmer who lives 350kms away from where i would have to take the phone back. So any any suggestions would be greatly appreciated. Thanks
05-26-2013 03:26 PM
05-26-2013 03:31 PM
Ok Its a brand new phone and i havent loaded any third party apps on it, i have run it with no SD card and still did the same, i have also wiped the phone to factory reset and still did the same. i have now booted it with no sim card and will let you know how that goes. no backup required as there is nothing on the phone....
05-26-2013 03:43 PM
OK that's good, but I need to understand one part very clearly:
i have also wiped the phone to factory reset and still did the same.
There are multiple different methods and options by which to do this, and the exact method you used will guide me in not giving you redundant recommendations. So please clarify...was this on-device only, or did you use the Desktop Software to do this? If on-device, which options did you select when you conducted it?
i have now booted it with no sim card and will let you know how that goes.
05-26-2013 11:37 PM
right i have left the phone on the whole night with no sim card and it hasnt given me that messge yet, so maybe i need to replace my sim card. the wipe i did was through the security wipe on the phone and i ticked every box.
05-27-2013 09:06 AM
right i have left the phone on the whole night with no sim card and it hasnt given me that messge yet, so maybe i need to replace my sim card.
Quite likely indeed.
the wipe i did was through the security wipe on the phone and i ticked every box.
OK thanks...what was confusing is that you also said "factory reset", which is a totally different process conducted not on the device, but via the Desktop Software.