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06-17-2009 12:39 PM
Only recently, my BB Curve 8320 has stopped syncing with my Desktop software (and Outlook). I just want to back up my contacts so I don't lose them in case I lose my phone. This has my entire life in it, please help!
No recent updates to Outlook. I tried reinstalling Desktop software, to no avail. I tried installing it on another computer, and it still didn't work. I tried removing the Intellisync folder, and that didn't work either. It has synced in the past with the exact same setup, and one day it just stopped working. Now when I connect the device to my computer, it asks for password, and once I enter it, it just hangs in the pre-syncronization "greyed" screen and doesn't proceed. Should I disable mass storage mode?
The last time I was able to sync it, I put music on it through iTunes. I thought that might be the issue, so I downloaded the Desktop software without Roxio Media Manager, and still had the same problem.
06-17-2009 12:55 PM
well to be on the safe side, you can do a backup(backup and restore-backup) instead of syncing, this will atleast save your contacts
also check options- advanced options- default services... make sure facebook has not taken control of anything there
06-17-2009 01:09 PM
06-17-2009 01:57 PM
after the restart, also leave DTM closed, goto start- right click on MY COMPUTER and choose properties
click on hardware tab and device manager button
click on + beside serial bus conrollers
plug in your BB and see if anything new comes up in this list and see if it comes with a yellow or red symbol in front of it