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06-30-2011 03:12 PM - edited 06-30-2011 03:15 PM
I woke up this morning to my phone not working. My trackball is able to scroll left-right and up-down, but unable to click. As well, none of the other keys work. I've tried resetting my phone by pulling the battery out & I've deleted all the apps that were on it via the Desktop Software. I can't answer the phone, check/respond to texts -- nothing.
I bought the phone at Radio Shack a little less than a year ago.
I've never had water damage, my strip is still white.
Any ideas on what to do?
06-30-2011 03:16 PM
The liquid damage indicator on the inside of the body can certainly remain white, and still have "moisture" damage, killing the keyboard and trackball, until properly dried out.
It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code